{"id":12464,"date":"2021-04-09T08:08:32","date_gmt":"2021-04-09T06:08:32","guid":{"rendered":"https:\/\/www.delis-rd.fr\/service-client\/"},"modified":"2026-03-13T17:15:22","modified_gmt":"2026-03-13T16:15:22","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.delis-rd.fr\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12464\" class=\"elementor elementor-12464 elementor-933\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-778cbc5 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"778cbc5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16f77ecc\" data-id=\"16f77ecc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6769115 elementor-widget elementor-widget-text-editor\" data-id=\"6769115\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 class=\"product-section-heading\" style=\"margin-bottom: 20px; text-align: left;\">Contact Customer Service<\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cba351 elementor-widget elementor-widget-text-editor\" data-id=\"5cba351\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you have any questions about our products or your order, DELIS R&#038;D Customer Service is here to help. Feel free to consult our FAQ or contact us by email by completing the form below.<\/p>\n\n<p>Our team will respond as quickly as possible.<br \/>Monday to Friday, 10:00 a.m. to 6:00 p.m.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0e250 makeaholic-contact-form-style-01 makeaholic-button-align-stretch elementor-widget elementor-widget-tm-contact-form-7\" data-id=\"fc0e250\" data-element_type=\"widget\" data-widget_type=\"tm-contact-form-7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"makeaholic-contact-form-7\">\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12477-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"12477\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/12464#wpcf7-f12477-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"12477\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12477-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"c7-row\">\n\t<div class=\"c7-col-half\">\n\t\t<p><label>First name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"firstname\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-firstname\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"c7-col-half\">\n\t\t<p><label>Last Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"c7-row\">\n\t<div class=\"c7-col-half\">\n\t\t<p><label>Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"c7-col-half\">\n\t\t<p><label>Order Number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"commande\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"commande\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"c7-row\" style=\"padding-right: calc( 20px\/2 ); padding-left: calc( 20px\/2 );\">\n\t<p><label>Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div class=\"c7-row\" style=\"padding-right: calc( 20px\/2 ); padding-left: calc( 20px\/2 );\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-745f0287\" data-id=\"745f0287\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5702ad elementor-widget elementor-widget-text-editor\" data-id=\"a5702ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 class=\"product-section-heading\" style=\"margin-bottom: 20px; text-align: left;\">FAQ<\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-891e801 makeaholic-accordion-style-03 elementor-widget elementor-widget-tm-accordion\" data-id=\"891e801\" data-element_type=\"widget\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"makeaholic-accordion makeaholic-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Why is the number of boxes per order limited?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p style=\"text-align: justify;\">For logistical reasons, we currently limit orders to three boxes per order\u2014either three individual boxes or one pack\u2014regardless of the delivery destination (France or international). For larger orders, please feel free to contact us.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Quels sont les frais de ports et livrez-vous \u00e0 l&#039;international ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p style=\"text-align: justify;\">We accept orders from within the European Union. Shipments are handled by Colissimo \u2013 La Poste.<\/p>\n<p style=\"text-align: justify;\">For deliveries to mainland France, Corsica, Monaco, and Andorra, shipping is free for orders over \u20ac38. Below this amount, a flat fee of \u20ac4.99 applies.<\/p>\n<p style=\"text-align: justify;\">For international shipments, the following flat rates apply:<\/p>\n<p style=\"text-align: justify;\">Overseas Territories \u2013 Zone 1: \u20ac12.65<br \/><span style=\"font-size: 12px;\">R\u00e9union, Guadeloupe, Martinique, Saint Barth\u00e9lemy, Saint Pierre and Miquelon, Saint Martin (French part), French Guiana.<\/span><\/p>\n<p style=\"text-align: justify;\">Overseas Territories \u2013 Zone 2: \u20ac12.85<br \/><span style=\"font-size: 12px;\">French Southern and Antarctic Lands, New Caledonia, French Polynesia, Wallis and Futuna.<\/span><\/p>\n<p style=\"text-align: justify;\">Europe (International): \u20ac14.25<br \/><span style=\"font-size: 12px;\">Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Vatican City.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">What payment methods do you accept?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p style=\"text-align: justify;\">You can pay for your order by credit card (Visa\/Mastercard) only. Secure payments are processed through the Stripe platform.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Why does the total price including tax vary by destination country?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p style=\"text-align: justify;\">Since 2021, e-commerce businesses based in a European Union member state must apply the VAT rate of the buyer\u2019s country (based on the delivery address within the EU).<\/p>\n\n<p style=\"text-align: justify;\">Prices displayed on the website are inclusive of tax. When you enter your delivery address at checkout, the applicable VAT rate is automatically adjusted. As a result, the total price (incl. tax) varies depending on the destination country.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Where is my order?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p style=\"text-align: justify;\">We usually process orders within 48 hours. A Colissimo tracking number will be sent to you by email once your order has been shipped. You can also track the status of your order through your customer account. Delivery times are approximately 5 days for France, and 7 to 10 days for Overseas Territories and international destinations.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">What is your return policy?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p style=\"text-align: justify;\">You have 28 working days from receipt of your order to return it to us (return shipping costs at your expense), provided that the product has not been opened.<\/p>\n\n<p style=\"text-align: justify;\">Please send your return to the following address: PUSH IT UP \u2013 124 rue d\u2019Aboukir \u2013 75002 Paris, France.<\/p>\n\n<p style=\"text-align: justify;\">We will issue a refund within 14 working days from the date we receive your return, using the same payment method as the original purchase.<\/p>\n\n<p style=\"text-align: justify;\">If the return is due to a non-compliant product, return shipping costs will be covered by us, and you will be refunded the full amount of your order.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Customer Service If you have any questions about our products or your order, DELIS R&#038;D Customer Service is here to help. Feel free to consult our FAQ or contact us by email by completing the form below. Our team will respond as quickly as possible.Monday to Friday, 10:00 a.m. to 6:00 p.m. Pr\u00e9nom Nom Email N\u00b0 de commande Votre message FAQ Why is the number of boxes per order limited? For logistical reasons, we currently limit orders to three boxes per order\u2014either three individual boxes or one pack\u2014regardless of the delivery destination (France or international). For larger orders, please feel free to contact us. Quels sont les frais de ports et livrez-vous \u00e0 l&#039;international ? We accept orders from within the European Union. Shipments are handled by Colissimo \u2013 La Poste. For deliveries to mainland France, Corsica, Monaco, and Andorra, shipping is free for orders over \u20ac38. Below this amount, a flat fee of \u20ac4.99 applies. For international shipments, the following flat rates apply: Overseas Territories \u2013 Zone 1: \u20ac12.65R\u00e9union, Guadeloupe, Martinique, Saint Barth\u00e9lemy, Saint Pierre and Miquelon, Saint Martin (French part), French Guiana. Overseas Territories \u2013 Zone 2: \u20ac12.85French Southern and Antarctic Lands, New Caledonia, French Polynesia, Wallis and Futuna. Europe (International): \u20ac14.25Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Vatican City. What payment methods do you accept? You can pay for your order by credit card (Visa\/Mastercard) only. Secure payments are processed through the Stripe platform. Why does the total price including tax vary by destination country? Since 2021, e-commerce businesses based in a European Union member state must apply the VAT rate of the buyer\u2019s country (based on the delivery address within the EU). Prices displayed on the website are inclusive of tax. When you enter your delivery address at checkout, the applicable VAT rate is automatically adjusted. As a result, the total price (incl. tax) varies depending on the destination country. Where is my order? We usually process orders within 48 hours. A Colissimo tracking number will be sent to you by email once your order has been shipped. You can also track the status of your order through your customer account. Delivery times are approximately 5 days for France, and 7 to 10 days for Overseas Territories and international destinations. What is your return policy? You have 28 working days from receipt of your order to return it to us (return shipping costs at your expense), provided that the product has not been opened. Please send your return to the following address: PUSH IT UP \u2013 124 rue d\u2019Aboukir \u2013 75002 Paris, France. We will issue a refund within 14 working days from the date we receive your return, using the same payment method as the original purchase. If the return is due to a non-compliant product, return shipping costs will be covered by us, and you will be refunded the full amount of your order.<\/p>\n","protected":false},"author":2,"featured_media":12425,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12464","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service \u2013 Delis R&amp;D | Contact Us &amp; FAQ<\/title>\n<meta name=\"description\" content=\"Contact Delis R&amp;D customer service or consult our FAQ to find answers to your questions about our products and orders.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.delis-rd.fr\/en\/customer-service\/\" \/>\n<meta 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